Please read and search for the questions you are having in this list before contacting us, because chances are, if you are having questions, others might have the same question as well. We have listed the questions we receive the most from out customers in this page with the answers. Please contact us if you cannot find the answer you are looking for in this page.
How do I gain full access to New Designers Space?
New Designers Space is an online B2B platform for active fashion business owners only. You can gain full access by registering with us online through our “Register” page located on the top right-hand corner of the website. After filling out all the information we require, please click on “Create an account” to notify our team that you would like to be a member of the New Designers Space community. After a review from our team member, we will approve of your membership and notify you through the email you have used to sign up with us. Please keep in mind that we require a copy of your seller’s permit (or of equivalence) during the registration process.
How do I place an order?
To place an order, you must first create an account with us. 1. Log into your account. 2. Choose a category or designers from the top navigation menu or search to explore a specific style or trend. 3. Select styles of your choice and add to your shopping cart. 4. From the shopping cart (on the top right-hand corner of the website), make sure all the styles you wish to purchase are in right quantity and click “Proceed to checkout” in the bottom of the page. 5. Enter shipping address, shipping method, and payment method to place order. If you are having trouble with placing an order, you can always contact us through the “Contact Us” page located in the bottom left-hand side of the website.
How can I receive New Designers Space email updates?
We are happy to hear that you would like to stay up to date with our weekly newsletters which informs you of our new styles and promotions. To sign up for our newsletter, we currently have a pop-up newsletter sign up which you can find first thing when you enter our website. If you have missed that chance, you can sign up in the bottom right-hand corner of our website in the “Exclusive offers” section. You can sign up by simply typing in your email in the “Join Our Email List” section and clicking the submit button.
Where can I go to edit my account information?
On the upper right-hand side of the website, you can find the “My Account” page. Click through the website to make any necessary adjustments you need! If you are having trouble make these adjustments, please contact our team member.
Where can I find the Size & Fit guide?
Each individual product detail page includes the “FIT” tab located next to the Detail tab. Click on the FIT tab to view the fit guide in text, and the size guide can also be found in the bottom of the fit segment.
I forgot my password. What should I do?
We can all be forgetful sometimes and that’s why we have placed the page for resetting your password in our “log in” page located on the top right-hand corner of the website next to the register page. In the log in page, under the sign in button, you can find the “Forgot your password?” button which will redirect you to the page where you can reset your password by entering the email you have registered your account with. If you are having trouble resetting your password after the procedure, please feel free to contact us.
I am not in the U.S. Can I still make purchases?
Yes, you can! New Designers Space is a global B2B online market place and is open to any apparel business owners worldwide. Please keep in mind that you must provide us with a document such as or of equivalent as a seller’s permit during the registration process. After a through review, our team member will grant you the full access to our website and from there, you can enjoy all the brands and styles we offer in our marketplace.
What is your return policy?
You have 30 days to return an item. All items must be accompanied by Return authorization number which you will have to request through email. All items being returned should be in their original condition with the original packaging to receive full store credit or an exchange. Once your return has been authorized, the package must be received at our facility within 14 days. Please refer to the Shipping and Returns Policy for more information.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, we strongly suggest you contact our team member as soon as possible to cancel or make changes to your order. Unfortunately, we cannot make any adjustments to the orders that has already been shipped out of our warehouse. Further information on cancelling an order can be found in our Shipping and Returns Policy.
How much will I be charged for shipping?
Every New Designers Space order is unique, so our shipping costs may vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. Please keep in mind that the shipping cost will not be included for all the returns. For more information, please check our Shipping and Returns Policy.
How do I redeem a promotional code?
Enter the code in the discount code box located in the shopping cart and click “Apply” and the discount will be automatically included in your total price.
How do I check the store credit?
You can find out your store credit balance in the “My Account” page located in the top right-hand side of the website. From the my account page, in the left menu, find “Store Credit”, and in that page, you can check your current store credit balance.
How do I use the store credit?
If you have store credit on New Designers Space, it can be applied by following the below steps. 1. Add styles you would like to purchase in the shopping cart 2. From the shopping cart, make sure all the information is accurate and click “Proceed To Checkout” 3. Below the payment method, select “Use Store Credit” And your store credit will be automatically added to the total price.
How long does it take to restock the styles listed as out of stock?
The styles listed as out of stock are the styles we currently have it as broken pack. If we are completely out of stock and do not have any plan to restock them soon, we will remove it from our catalog. If you are interested in buying styles listed as out of stock, in the product detail page, below the “out of stock” label, you can find a text button stating “click for inquiry” which will direct you to a page where you can send us a email about your interest in buying the style in broken pack. If you have any more questions about the out of stock styles and other related inquiries, please do not hesitate to contact us.
What are the styles listed as Pre-order?
Styles that are listed as pre-order on our website are the styles which we do not have the inventory yet but is in the process of coming into our warehouse. You can reserve the styles on our website to make purchase when we have our hands on the inventory. We have the pre-order feature to bring you the most up-to-date styles straight from the runways all over the world. New Designers Space team will notify the customers who made purchases on the pre-order styles when it has been shipped out of our warehouse. The estimated time of delivery can be found in the product detail page next to the color. Please keep in mind that the estimated time of delivery is only an estimation and can be delayed.
If you have any further questions or could not find what you were looking for, please contact us at:
New Designers Space
127 E 9th St. STE 810
Los Angeles, CA 90015
Phone: +1 213 572 6377